Shipping & Returns

Prices and Availability

Orders that are placed before 1pm and are in stock will be despatched that day on a next day service. Some prices may be subject to change at any time, we will contact you if this is the case.

Shipping Policy

All our parcels are sent by courier service. Items are packaged to withstand damage as far as practically possible. We must have a full UK address, with postcode and contact telephone number, to ship goods.

A definite time and date of delivery cannot be given at the time an order is placed. If you would like a parcel to be left should no one be in, we require instructions of where the parcel(s) can be left (this would be at your own risk). If you do not want a parcel to be left, please put “Signature required” in this box when placing your order. Signature required is an insured delivery service and means the goods are not left at your risk.

Standard Deliveries

Orders placed after 1pm on a Friday and at weekends will be despatched on a Monday. Courier deliveries are sent on a Next Day Service. Delivery may be made any time between 8am and 6 pm. Deliveries are not usually made on Weekends, Public or Bank Holidays.  The shipping charge is a contribution towards the cost of postage or courier service plus packaging materials. You can view shipping charges and options before entering any payment details and committing to your purchase.

You will receive notification from our courier once they have collected your order from us, stating that they are expecting a shipment for you. This should contain a link where you can view the status of your parcel and give you options for your delivery.  You should then receive a second notification informing you that your order is “Out for delivery today”, with an estimated time of delivery. You should also be able to use this link to view the delivery driver’s progress.

Please note that there may be longer delivery times and additional delivery charges for consignments to Scottish Highlands, Islands, and any non-mainland addresses. To check which postcodes are included, please see the table at the bottom of this page.

Returns Policy

You have the right to cancel within seven days of placing an order with us, or seven days of receipt of the goods (whichever is the longer). If your order is cancelled prior to goods being dispatched, you will receive a full refund. Credit notes will be issued for merchandise returned in saleable condition within 30 days. We cannot accept returns for refunds, exchanges or gift vouchers without proof of purchase. For returns by post the sender is liable for the postage charges and the risk of damage to the goods.

Please unwrap your order immediately upon receipt and inform us of any issues with your order immediately. With damaged or missing goods we must have notice within 48 hours of delivery. We cannot accept liability for goods damaged claimed for after this period. All goods are inspected prior to shipping; damage in transit is the responsibility of the carrier. If you notice damage to the packaging, note this on the delivery receipt, save all packaging materials and damaged products. Contact us immediately and we will file a claim on your behalf and replace or issue a credit note for damaged goods.

Delivery Disclaimer
Please note that any items delivered unattended are left at the purchasers’ own risk.

Technical Questions

If you have any questions or need help with any aspect of your Protek Wood Stains including preparation, application or cleaning please refer to the relevant web pages or telephone us on 01749 344697 or send us an e-mail to our staff are happy to offer advice and tips.

Post & Packing Price List

UK mainland deliveries, excludes Highlands and Islands.
Orders Under £30 (including VAT) ... Next working day if ordered before 1pm -  £4.99 per consignment incl VAT
Orders Over £30 (including VAT) ... Free  - Next working day if ordered before 1pm

N.B. Deliveries are not made on Public or bank holidays.

Highlands and Islands Surcharges



Delivery Price Including VAT

AB1 - AB30

South Aberdeenshire


DD1 - DD11



AB31 - AB56

North Aberdeenshire


HS1 - HS9

Western Isles


IV1 - IV63



KA27 & KA28

North Ayrshire


KW1 - KW17



PA20 - PA78

Argyll and Bute


PH2 + PH10 - PH14



PH22 + PH50



FK19 - FK21



ZE1 - ZE3

Shetland Isles


PO30 - PO41

Isle of Wight


BT1 - BT94

Northern Ireland


IM1 - IM99

Isle of Man


TR21 - TR25

Isle of Scilly


GY1 - GY9

Guernsey (Channel Islands)


JE1 - JE4

Jersey (Channel Islands)